Parties and business use
The agreement is between Servd Marketing, operating as Salenza and registered in the Netherlands under KvK 86248375, with a business address at Stadhouderslaan 139, 2382 BV Zoeterwoude, the Netherlands, and the business identified in the applicable Order Form. Salenza is offered for business use by salons, clinics and related organizations, not for personal or consumer use.
The exact legal name, business address and authorized signatory for each customer must appear in the signed Order Form.
Service, Order Forms and changes
The service may include configured AI communications, intake, scheduling support, integrations, reporting and human-control features described in the Order Form. The Order Form states the plan, locations, channels, included usage, term, onboarding, approved integrations and any additional services.
If documents conflict, the signed Order Form controls over these general terms, followed by any service-specific schedule, the Data Processing Addendum and these terms, unless the signed documents state another order of precedence.
Features may evolve. Salenza will not materially reduce a paid core service during a committed term without an appropriate remedy stated in the signed agreement.
Plans, usage, top-ups and fees
Plans include the usage and features shown in the Order Form. Message limits, measurement rules and top-up bundles are applied as described there. Top-ups are intended for temporary usage needs and do not change the underlying plan unless expressly agreed.
Fees are payable in the currency and on the schedule in the Order Form, plus applicable taxes. Tax registration, place-of-supply logic and invoice requirements are being completed before the first Canadian invoice. Refund, renewal, cancellation and late-payment terms must be stated in the signed Order Form.
AI service limitations
AI-generated outputs can be incomplete, inaccurate or unsuitable for a particular situation. Salenza supports configured business communication; it does not provide medical, legal or other professional advice and must not be used to diagnose, prescribe, manage emergencies or autonomously clear a person for treatment.
The customer remains responsible for its services, professional judgments, client relationship, policies and required human review. Salenza does not guarantee that every message will result in a booking, that every output will be correct, or that third-party communication and booking platforms will always be available.
Customer responsibilities
- Provide accurate services, prices, policies, booking rules, escalation instructions and authorized content.
- Maintain human control for sensitive, ambiguous, clinical or regulated matters.
- Obtain required permissions and consents for messaging, personal information, images and integrations.
- Use the service only for lawful recipients and purposes, and honour unsubscribe or suppression requests.
- Protect credentials, limit administrator access and promptly report suspected misuse.
- Comply with the Acceptable Use Policy and applicable platform rules.
Data, intellectual property and feedback
Each party retains ownership of its pre-existing intellectual property. The customer retains its rights in customer content and grants Salenza the limited rights needed to configure, provide, secure and support the service under the agreement.
Salenza retains its software, workflows, templates, documentation and service know-how, excluding customer confidential information. Rights relating to aggregated or de-identified operational information must be limited and defined in the signed agreement and must not permit re-identification.
Personal information is handled under the Data Processing Addendum and Privacy Notice. Product-provider training, retention and location settings must be documented before production.
Confidentiality
Each party must protect the other's non-public business, technical and client information using reasonable care, use it only for the agreement and disclose it only to personnel and providers who need it and are subject to appropriate confidentiality duties. Standard exceptions for independently developed, lawfully received and public information will apply.
Suspension, term and termination
The term, renewal and cancellation mechanics are controlled by the Order Form. Salenza may suspend affected access where reasonably necessary to address a security threat, unlawful use, material Acceptable Use violation or overdue undisputed payment, with notice where practicable.
Termination consequences, final charges, customer data export and deletion will follow the signed agreement and DPA. A reasonable retrieval period and backup-deletion process must be specified before production.
Warranties, disclaimers and liability
Any service warranty, availability commitment, remedy, indemnity, exclusion of damages and liability cap is subject to the signed Order Form. Nothing in these terms excludes rights or liabilities that cannot legally be excluded.
No public statement, demonstration or beta feature creates a warranty beyond the signed agreement. Third-party platforms and customer-controlled systems remain subject to their own availability, rules and terms.
General terms and contact
The signed Order Form states the governing law, venue, notices and any negotiated provisions on assignment, subcontracting, force majeure, electronic signature and amendments. If documents conflict, the signed Order Form controls.
Questions may be sent to legal@salenza.ai. These terms may be updated from time to time; a signed version will control for each customer.